If you are running into this scenario, it is because you have 'Unsettled' deposit transactions or promotional funds.
Unsettled Deposits are have deposits that have not fully cleared process (7 business days at the maximum). You can review the uncleared transactions by clicking 'See ACH Transaction History' and inspecting any transaction that is in POSTED status. Once these move to SETTLED status, you will be able to withdraw them.
Promotional funds are funds provided at signup for referral or part of a promotion. Please find additional details on the referral program here.
Refer to this article for information on our 'Instant Deposit' process